Backstage

TW Glasshouse – Everything You Need to Know

Theatre, like life, is a little different in the age of COVID-19.

From now until it is safe to do otherwise, Theatre Works will be a spatially distanced theatre, and the masks of comedy and tragedy will be joined by face masks.

TW Glasshouse is an intimate in-the-round setting for chamber performance of all genres and forms. 12 custom made booths put the comfort and safety of the audience and performer at the forefront without compromising the experience at the theatre. Patrons are able to book exclusive perspex booths for themselves and their guests.

Glasshouse allows audiences to invite the people they would trust in their house to ours.


The innovative Glasshouse site design and the works programmed within are shaped specifically to bring the community back together, to allow audiences to look across the room at other people, to look directly in the eyes of the performers and know that they are connected through cultural experience. They are connected in this time and space but they are also safe. Theatre Works is a resilient organisation with a 40-year legacy wherein the wellbeing of the community is at the forefront of it’s practice. That community is artists and audience alike.


TICKETS & BOOKINGS

Tickets for every show in the 2021 season are on sale now via our ticketing partner, Eventfinda. Each show page on the Theatre Works website, TW Glasshouse site and App will have a direct link to the ticket checkout experience.

When booking, you will be booking an entire booth for you and your party. You can book small booths or large booths, with the prices detailed below for the January Summer Festival, Fringe Replanted:

FRINGE REPLANTED PRICES

Small Booth (2-3 Patrons) | Full Price – $90*
Small Booth (2-3 Patrons) | Concession / Unwaged** – $75
Large Booth (4-6 Patrons) | Full Price – $180
Large Booth (4-6 Patrons) | Concession / Unwaged – $150

*If you book full booths, the ticket price equates to $30 a ticket for Full Price, $25 a ticket for concession.

**If your income has been affected by COVID-19, you can choose an Unwaged ticket price.

From February, and until the end of June, Glasshouse will continue to operate for our main season of co-produced works. The prices for the 2020 Glasshouse season are as follows:

FEB – JUNE GLASSHOUSE PRICES

Small Booth (2-3 Patrons) | Full Price – $135*
Small Booth (2-3 Patrons) | Concession / Unwaged** – $90
Large Booth (4-6 Patrons) | Full Price – $270
Large Booth (4-6 Patrons) | Concession / Unwaged – $180

*If you book full booths, the ticket price equates to $45 a ticket for Full Price, $30 a ticket for concession.

**If your income has been affected by COVID-19, you can choose an Unwaged ticket price.


FOOD & DRINK

Order food and drink ahead of your visit to keep your trip to TW as contactless as possible! Peruse the full menu of wine, beer, cider, soft drinks, snacks, ice creams and cheese platters via the TW Glasshouse App!

Collect your drink from the FOH window upon your arrival or elect for a bottle to be waiting in your booth when you enter.


SAFETY

Theatre Works is a COVID-Safe business, and our procedures follow strict guidelines set by the VIC State Government and Live Performance Australia. By registering on arrival, you agree to follow our COVID-Safe plan and to follow direction from Theatre Works staff.

This is how your trip to Theatre Works will work:

STAY HOME IF YOU’RE UNWELL
First of all, if you’re feeling unwell, please stay at home.

STAGGERED ENTRY / EXIT
Upon booking a TW Glasshouse booth for a performance, your group will receive a unique entry time to head into the theatre. Please ensure you are on time to the venue to allow for a smooth and safe theatre experience.

When you arrive at the venue, we will confirm your contact details and get in touch with you via the Theatre Works Glasshouse App to let you know when it is your turn to enter – and later exit – the venue.

PPE (PERSONAL PROTECTIVE EQUIMENT)
All staff and patrons will be required to wear masks while at Theatre Works to ensure the safest experience possible. Please put on your mask from the street before you enter the venue.

You will need to wear a mask unless you have a legitimate medical reason. If you have forgotten your mask, we can sell you a standard medical mask for $4 from the TW bar.

HANDS-FREE SANITISING
As soon as you enter the Theatre Works foyer, you will be able to access two hands-free hand-sanitising stations. We encourage you and your party to make use of them when you enter and exit the venue.

CONTRACT TRACING
Everyone who visits Theatre Works is required by law to register for contact tracing, we have made this easy through our TW Glasshouse App and we ask that you share the app with all of your accompanying theatre friends attending with you.

You will also be able to sign in at the venue with a QR code.

We also encourage patrons to download the Aus Government’s COVID-Safe App and leave it running during your visit.

CONTACTLESS PAYMENT OPTIONS

Through the TW Glasshouse app, not only can tickets be purchased before your arrival, but you can also browse our full bar menu. By ordering and paying for drinks and snacks before your arrival, you will enjoy a full contactless experience at Theatre Works; your pre-ordered menu items will be waiting for you in your booth when you arrive.

If you want to order more food and drink during the performance, simply message our friendly FOH staff through the Glasshouse app and we will deliver the items to you. Simply pay on your way out with our contactless POS systems!

The contactless entry and pre ordered beverages allow you to enter straight into the theatre. As you have an allocated arrival time your viewing box will be lit and you can follow the way finding to take your seats

REDUCED AUDIENCE CAPACITY
With a maximum of 48 patrons in the theatre at any time (separated by perspex Glasshouse booths), the updated Theatre Works hall complies with square metre density regulation and 1.5m physical distancing.

Essential pre-bookings and limited ticket numbers will ensure the venue is always operating at a safe capacity.

ISOLATED PERSPEX BOOTH
Your exposure to other patrons within the theatre is minimised thanks to the safety of your own, isolated perspex Glasshouse booth. Regularly and deeply cleaned between performances, these perspex booths are the safest way to keep you and the performers safe, without compromising the live experience.

Feel safe knowing you’re sharing your booth with people you’d invite into your own home.

Using the bathroom? Of course you can. We ask that only one person at a time heads back to the foyer to use the bathrooms. Our usher will direct you through your return visit being as sensitive as possible to the performance.

HOSPITAL-GRADE DISINFECTING
All high-contact and high-traffic areas of the bar, foyer, toilets and theatre will be thoroughly cleaned and disinfected with hospital-grade cleaning products before, during and after your arrival to Theatre Works.

HELP US OUT?
Tell us if something doesn’t feel quite right or you can think of a better way for us to do something. We are learning and trying our best and you might just have a brilliant idea we haven’t thought of yet.

Email admin@theatreworks.org.au and we will implement as many of the good ideas as we can – within reason and within our budget.


REFUNDS & CANCELLATIONS

We are offering additional flexibility through our refund policy at this time, having regard to the uncertainties posed by COVID-19:

  • If tickets are cancelled by Theatre Works for any reason in connection with COVID-19, you will be entitled to a full refund of every ticket price
  • You will also be entitled to a refund or exchange if you or a member of your booking party falls into any of these categories:
    • a. You or they are required to self-isolate or quarantine (and the event falls within the isolation/quarantine period) due to:
      • i. being a confirmed case of COVID-19; or
      • ii. having close contact with a confirmed case of COVID-19; or
      • iii. living in or having been in a high risk area within Australia; or
      • iv. having returned from overseas.
    • b. You or they have COVID-19 symptoms, have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results). The symptoms of COVID-19 include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
  • You must contact us as soon as possible if you or a member of your booking party falls into any of these categories
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